Privacy policy
Last updated [date]. Mosaic Engine, Gurugram, Haryana, India.
Draft — not yet reviewed
This is a working draft. Have it reviewed by a lawyer before launch. Indian requirements under the DPDP Act 2023 and the Consumer Protection (E-Commerce) Rules have specifics that a template cannot cover.
What we collect
When you submit the contact form we collect your name, email address, phone number, company name if given, and whatever you write in the message field. If you contact us on WhatsApp we hold that conversation history. Our website uses analytics that records pages visited, approximate location and device type.
Why we collect it
To reply to your enquiry, to prepare a quote, and to deliver work you have engaged us for. We do not sell your data, and we do not add you to a marketing list without your consent.
How long we keep it
Enquiry data is retained for [24] months. Client project data is retained for the duration of the engagement plus [7] years for tax and accounting purposes, or until you ask us to delete it, whichever is later where the law permits.
Who we share it with
Service providers who help us operate: email hosting, analytics, and where relevant cloud hosting and payment processing. Each processes data on our instructions. We do not otherwise share your information except where required by law.
Your rights
You can ask us what data we hold about you, ask us to correct it, ask us to delete it, or withdraw consent at any time. Write to sanskar@mosaicengine.in and we will respond within 30 days.
Client data we process
Where we build or operate systems that hold your customers' data, you remain the data fiduciary and we act on your instructions. Responsibilities are set out in the agreement for that engagement.
Contact
Questions about this policy: sanskar@mosaicengine.in, Gurugram, Haryana.